Australian Clutch Services (ACS) is a market leader in the supply of new and re-manufactured clutch components and systems, with a commitment to delivering quality product and technical knowledge to their customers. To service modern vehicles ACS customers require ready access to up-to-date and intuitive technical information covering a vast range of vehicle platforms and components.
Through ACS’s customer engagement, it was identified that mechanics often suffer from an overload of paper-based workshop manuals, fitment instructions and service bulletins but struggle to simply find the right information, at the time, without impeding their workflow.
ACS has developed a simply 1-2 page critical instructions summary that ships in-box with every product. Each summary includes a QR code link to a video fitment tutorial. Mechanics now have instant access to a guided video fitment instruction directly from their mobile phone, avoiding the need to search through traditional paper-based manuals or leave their workshop to go to the office.
ACS technical information is continually updated and managed through an online database with every model of clutch individually tested and catalogued, giving ACS the edge in product knowledge.
The ACS YouTube channel has now generated 2.9 million views since launch demonstrating the value of this information platform to customers.
